Important Information About Returns/Exchanges:
- Return and exchange requests (RMAs) must be created within 30 days of your original order date.
- All merchandise must be returned unopened, unused and in the original packaging
- All original hangtags, stickers and original bindings must be present and unaltered. Product must be unaltered and in resalable condition.
- If your return is not in compliance, it will be rejected and returned to you.
- Returns are never accepted on used merchandise.
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- You may not return or exchange Custom Orders or Sale Items.
- Shipping and handling on returned merchandise are non-refundable unless you have received damaged or incorrect merchandise.
- Return processing time may take 2 to 3 business days.
How To Complete A Return/Exchange Request
Creating a Return is easy!
You must be logged in first or this link will direct you to the sign in page.
After we get your merchandise, we process it according to the instructions you’ve given us in your RMA request. You have nothing left to do but kick back and wait for your refund or new items!
What you need to know about Refused or Undeliverable packages:
• Packages that are returned to us as “Refused” or “Undeliverable” by the carrier are not eligible for a shipping refund.
• Re-shipping is subject to additional shipping charges.
• You may select any of our shipping methods for re-shipping.
If you have any questions or concerns, please contact us at
(509) 326-7100 or firstname.lastname@example.org
Our customer service representatives are always happy and ready to assist with even the smallest detail.